Outage in Moveworks
Potential Search Retrieval Degradation
Resolved MinorIncident Report
We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.
Components affected
Moveworks AnswersTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/23/2026 04:51PM
The fix has been rolled out for all impacted customers and this incident has been resolved.
MONITORING
about 2 months ago - at 06/23/2026 09:49AM
The fix has been rolled out to the majority of the affected customers; others will get the fix too shortly. We will keep you updated on the progress.
MONITORING
about 2 months ago - at 06/22/2026 06:59PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 06/22/2026 05:15PM
We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.
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