Outage in Moveworks
Assistant not responding in Microsoft Teams
Resolved MinorIncident Report
We are seeing intermittent failures on outbound calls to Microsoft Teams, which may result in the Assistant not responding in Teams. There is currently an elevated volume of reported Microsoft Teams issues, and we are actively investigating whether this is the cause.
Impact: Assistant messages in Microsoft Teams may intermittently fail to deliver, and users may not receive a reply.
Impacted regions: All
We will keep you posted with further updates.
Components affected
Moveworks Next-Generation CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/21/2026 05:20PM
The intermittent unresponsiveness of the AI Assistant in Microsoft Teams has been resolved. Responses have returned to normal, and we have confirmed stability through continued monitoring. No further action is required from customers.
MONITORING
7 days ago - at 08/20/2026 02:58PM
Error rates on outbound calls to Microsoft Teams are declining and the Assistant is responding normally for most requests. We are continuing to monitor to confirm full recovery.
INVESTIGATING
7 days ago - at 08/20/2026 02:55PM
We are seeing intermittent failures on outbound calls to Microsoft Teams, which may result in the Assistant not responding in Teams. There is currently an elevated volume of reported Microsoft Teams issues, and we are actively investigating whether this is the cause.
Impact: Assistant messages in Microsoft Teams may intermittently fail to deliver, and users may not receive a reply.
Impacted regions: All
We will keep you posted with further updates.
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