Outage in Moveworks
Agent Studio: Plugins page not loading for some roles
Resolved MinorIncident Report
Summary AI Generated
For approximately 1.7 hours, some Moveworks users without Super Admin access were unable to load the Agent Studio Plugins page, receiving a "You do not have the role needed to perform this action" error. The issue was isolated to affected organizations and did not impact Super Admin users. The root cause was identified, a fix was deployed, and the incident was fully resolved.
We're aware of an issue where some users can't load the Agent Studio plugins page. They see the message "You do not have the role needed to perform this action." The issue affects users without Super Admin access in some orgs. We've identified the cause, and a fix is being deployed now. We'll share an update once it's resolved. Thanks for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/23/2026 04:33PM
This incident has been resolved.
MONITORING
15 days ago - at 09/23/2026 04:07PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
15 days ago - at 09/23/2026 02:57PM
We're aware of an issue where some users can't load the Agent Studio plugins page. They see the message "You do not have the role needed to perform this action." The issue affects users without Super Admin access in some orgs. We've identified the cause, and a fix is being deployed now. We'll share an update once it's resolved. Thanks for your patience.
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