Outage in Moveworks
Duplicate Employee Communications Messages on Microsoft Teams
Resolved MinorIncident Report
Summary AI Generated
A bug in Moveworks caused Employee Communications campaign messages to be sent multiple times to users on Microsoft Teams, with duplicates continuing even after campaigns were cancelled. The same underlying issue also triggered intermittent delays and "thinking" messages in the Moveworks Assistant on Teams. The incident lasted approximately 2.9 hours and was fully resolved at 12:10 PM PST on October 1, 2026.
We have identified an issue where some users are noticing duplication of Employee Communications campaign messages on Microsoft Teams. Messages continued to be delivered multiple times even after campaigns were cancelled, resulting in a degraded user experience. We sincerely apologize for the inconvenience.
Components affected
Moveworks Employee CommunicationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/01/2026 09:05PM
This incident has been resolved as of 12:10 PM PST.
MONITORING
7 days ago - at 10/01/2026 07:38PM
We learned that some users also experienced intermittent delays and "thinking" messages in the Moveworks Assistant on Microsoft Teams due to the same underlying issue. We have now applied a mitigation and are actively monitoring the results. Thank you for your patience.
IDENTIFIED
7 days ago - at 10/01/2026 06:17PM
We have identified an issue where some users are noticing duplication of Employee Communications campaign messages on Microsoft Teams. Messages continued to be delivered multiple times even after campaigns were cancelled, resulting in a degraded user experience. We sincerely apologize for the inconvenience.
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