Outage in Moveworks
Moveworks Assistant in Microsoft Teams Not Responding
Resolved MajorIncident Report
Summary AI Generated
The Moveworks Assistant in Microsoft Teams experienced a major outage lasting approximately 1.8 hours, during which the bot became unresponsive — entering a persistent "thinking" state and failing to return results to users. The issue was investigated, a fix was implemented and monitored, and the incident was fully resolved.
We're investigating an issue affecting the Moveworks Assistant in Microsoft Teams. Users report the bot entering a "thinking" state with no response. In some cases, users are not receiving responses as expected. We are actively working on resolving this issue and will provide updates shortly. We apologize for the inconvenience caused.
Components affected
Moveworks Microsoft TeamsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/01/2026 05:09PM
This incident has been resolved.
MONITORING
7 days ago - at 10/01/2026 04:11PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 10/01/2026 03:56PM
We are continuing to investigate and identify a mitigation. We sincerely apologize for the ongoing disruption.
INVESTIGATING
7 days ago - at 10/01/2026 03:20PM
We're investigating an issue affecting the Moveworks Assistant in Microsoft Teams. Users report the bot entering a "thinking" state with no response. In some cases, users are not receiving responses as expected. We are actively working on resolving this issue and will provide updates shortly. We apologize for the inconvenience caused.
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