Outage in Moveworks
Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web App
Resolved MinorIncident Report
Summary AI Generated
A small number of users experienced intermittent error responses ("Looks like I am having some trouble responding to you now...") when using the Moveworks Assistant on the EmployeeWorks web app, with the majority of conversations remaining unaffected. The issue impacted the Next-Generation Copilot component and lasted approximately 4.8 hours. Engineers identified the root cause, applied a configuration change, and confirmed full resolution after a monitoring period.
We are investigating an issue affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. Impacted users may receive the message "Looks like I am having some trouble responding to you now..." in response to their requests. The large majority of conversations are unaffected.
Our engineering team has identified the component involved and is actively working on a fix. We will share another update as soon as remediation is underway or when we have more information.
We apologize for the inconvenience and appreciate your patience.
Components affected
Moveworks Next-Generation CopilotTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/29/2026 01:23AM
This incident has been resolved.
IDENTIFIED
10 days ago - at 09/28/2026 10:06PM
Our engineering team has identified a likely cause of the intermittent error responses affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. We applied a configuration change and we have not observed the error since then.
We are continuing to monitor the results through the end of the day to confirm the issue is fully resolved. We will share another update once we have confirmed the fix or if we have more information.
IDENTIFIED
10 days ago - at 09/28/2026 08:38PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 days ago - at 09/28/2026 08:33PM
We are investigating an issue affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. Impacted users may receive the message "Looks like I am having some trouble responding to you now..." in response to their requests. The large majority of conversations are unaffected.
Our engineering team has identified the component involved and is actively working on a fix. We will share another update as soon as remediation is underway or when we have more information.
We apologize for the inconvenience and appreciate your patience.
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