Outage in Moxion

Intermittent login issues via Autodesk ID

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Users who log into Flow Capture with Autodesk ID are currently having intermittent issues logging in due to ongoing issues with the AWS Systems. Non-Autodesk ID users are not impacted and can login as normal.
Components affected
Moxion Application

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 11:10PM

All login issues caused by the outage at our service provider have now been resolved. All services are back to normal. Thank you for your patience.

IDENTIFIED about 2 months ago - at 10/20/2025 08:58PM

Users who log into Flow Capture with Autodesk ID are currently having intermittent issues logging in due to ongoing issues with the AWS Systems. Non-Autodesk ID users are not impacted and can login as normal.

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