Outage in Mozilla VPN

VPN Issue

Resolved Minor
November 19, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

IsDown continuously monitors the Mozilla VPN status page and multiple sources to provide up-to-date information. Check back with us for the latest Mozilla VPN uptime status.

Outage Details

We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/19/2024 11:22PM

This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.

IDENTIFIED about 1 month ago - at 11/19/2024 07:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/19/2024 07:44PM

We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.

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