Outage in Mozilla

Incident - start.mozilla.com is unavailable

Resolved Minor
September 14, 2018 - Started about 7 years ago - Lasted over 3 years
Official incident page

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Outage Details

Please note we are currently experiencing an issue with the following: Failure loading Firefox start page (start.mozilla.com) Service and Impact: Firefox users may display a blank start page in the browser Next Update: 10:00 PST Start Date/Time: 2018/09/18 07:10 PST Bug: 1491367 Engaged teams: MOC, Runtime, Systems If you have questions about this issue, please email moc@mozilla.com or visit #moc in IRC. We appreciate your patience. Thank you, Mozilla Operations Center
Latest Updates ( sorted recent to last )
RESOLVED about 7 years ago - at 09/15/2018 08:03AM

The issues identified with start.mozilla.com have been resolved. The Mozilla Operations Center will continue to monitor for further issues.


If you have questions about this issue or experience further issues, please email moc@mozilla.com or visit #moc in IRC. A postmortem will be completed for this incident, please look back on the status site for updated information.

Thank you,
Mozilla Operations Center

IDENTIFIED about 7 years ago - at 09/15/2018 08:02AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 7 years ago - at 09/14/2018 05:01PM

Updated Impact/Information: Engineers are actively working to apply fixes
Bug: 1491367 Engaged teams: MOC, Systems, Runtime

If you have questions about this issue, please email moc@mozilla.com or visit #moc in IRC. We appreciate your continued patience.

Thank you, Mozilla Operations Center

INVESTIGATING about 7 years ago - at 09/14/2018 04:38PM

Please note we are currently experiencing an issue with the following: Failure loading Firefox start page (start.mozilla.com)
Service and Impact: Firefox users may display a blank start page in the browser
Next Update: 10:00 PST
Start Date/Time: 2018/09/18 07:10 PST
Bug: 1491367
Engaged teams: MOC, Runtime, Systems

If you have questions about this issue, please email moc@mozilla.com or visit #moc in IRC. We appreciate your patience.

Thank you,
Mozilla Operations Center

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