Outage in MRI OnLocation
Contract Intelligence- NA - Unavailability - Resolved
Resolved MajorIncident Report
Summary AI Generated
**MRI OnLocation – Contract Intelligence (NA) experienced a major outage on 2 July 2026, beginning at 2:30 PM UTC and lasting approximately 2.4 hours.** The service was fully unavailable during this period, with the root cause identified and a fix applied by the technical team. Normal service was restored at 5:05 PM UTC.
Dear MRI Client, We have received reports of an issue with Contract Intelligence- NA as of 02 July 2026 at 2:30 PM UTC, and our teams are actively investigating. We apologise for any inconvenience caused. Further updates will be posted here as they become available.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/02/2026 05:09PM
Dear MRI Client,
Normal service has now been restored for Contract Intelligence- NA.
The issue was fully resolved on 02 July 2026 at 5:05 PM UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
IDENTIFIED
about 1 month ago - at 07/02/2026 03:21PM
Dear MRI Client,
We have identified the source of the issue affecting Contract Intelligence- NA. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
INVESTIGATING
about 1 month ago - at 07/02/2026 02:47PM
Dear MRI Client,
We have received reports of an issue with Contract Intelligence- NA as of 02 July 2026 at 2:30 PM UTC, and our teams are actively investigating.
We apologise for any inconvenience caused. Further updates will be posted here as they become available.
Regards,
MRI Software
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