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Outage in MRI OnLocation

Space Scheduling (NA) - Reported Incident - Resolved

Resolved Major
July 13, 2026 - Started 24 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

MRI OnLocation's Space Scheduling service (North America) experienced a major incident on July 13, 2026, beginning at 12:46 UTC and lasting approximately 1.5 hours. The service was impacted during this period while MRI Software investigated the cause. Normal service was fully restored by 15:00 UTC the same day.

Dear MRI Client,

We are aware of a potential issue which started on 13-July-2026 at 12:46 UTC affecting Space Scheduling - NA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,
MRI Software

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 07/13/2026 03:21PM

Dear MRI Client,
Normal service has now been restored for Space Scheduling.
The issue was fully resolved on 13-July-2026 at 15:00 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,

MRI Software

INVESTIGATING 24 days ago - at 07/13/2026 01:56PM

Dear MRI Client,
We are aware of a potential issue which started on 13-July-2026 at 12:46 UTC affecting Space Scheduling - NA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,

MRI Software

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