Outage in MRI Software

Horizon, Qube PM, Sales and Lettings is unavailable

Resolved Minor
August 24, 2023 - Started over 1 year ago - Lasted about 9 hours
Official incident page

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Outage Details

Dear MRI Client,We have received reports of an issue with Horizon, Qube PM, Sales and Lettings and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software
Components affected
MRI Software Qube PM MRI Software Sales and Lettings MRI Software Horizon MRI Software Horizon MRI Software Americas MRI Software EMEA
Latest Updates ( sorted recent to last )
INFORMATIONAL over 1 year ago - at 08/24/2023 07:38AM

Dear MRI Client,We have received reports of an issue with Horizon, Qube PM, Sales and Lettings and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 08:16AM

Dear MRI Client,Our teams are investigating the issue with utmost priority and working with our vendor to resolve it as soon as possible.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 10:59AM

Dear MRI Client,Our teams have identified the issue and are taking remediation actions to resolve the issue. Thank you for your patience.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 12:41PM

Dear MRI Client,Our teams continue to perform remediation actions to restore the impacted applications. All the systems and associated services are being checked. Thank you for your patience.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 02:54PM

Dear MRI Client,MRI IT and App Admin teams continue restoring the services with assistance from vendors. The services are being restarted and verified. We apologize for the inconvenience. Regards,MRI Software

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