Outage in MRI Software

Fixed Asset Accounting, Investment Modeling Core - EMEA, Investment Modeling Core - South Africa, Planet, PMX X.5 EMEA - Mars, Valuations is unavailable

Resolved Minor
August 24, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Dear MRI Client,We have received reports of an issue with Fixed Asset Accounting, Investment Modeling Core - EMEA, Investment Modeling Core - South Africa, Planet, PMX X.5 EMEA - Mars, Valuations and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software
Latest Updates ( sorted recent to last )
INFORMATIONAL over 1 year ago - at 08/24/2023 07:30AM

Dear MRI Client,We have received reports of an issue with Fixed Asset Accounting, Investment Modeling Core - EMEA, Investment Modeling Core - South Africa, Planet, PMX X.5 EMEA - Mars, Valuations and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 09:16AM

Dear MRI Client,Our teams are investigating the issue with utmost priority and working with the vendor to resolve it as soon as possible.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 10:13AM

Dear MRI Client,Our teams have identified the issue and are taking remediation actions to resolve the issue. Thank you for your patience.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 12:47PM

Dear MRI Client,Our teams continue to perform remediation actions to restore the impacted applications. All the systems and associated services are being checked. Thank you for your patience.Regards,MRI Software

INFORMATIONAL over 1 year ago - at 08/24/2023 03:15PM

Dear MRI Client,MRI IT and App Admin teams continue restoring the services with assistance from vendors. The services are being restarted and verified. We apologize for the inconvenience. Regards,MRI Software

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