Outage in MRI Software

Horizon, Qube PM, Sales and Lettings, Intermodal, Planet, Series4000, Planet - Mobile, Property Management X, Series5000 unavailable

Resolved Minor
August 12, 2024 - Started 4 months ago - Lasted about 21 hours
Official incident page

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Outage Details

Dear MRI Client,We have been made aware of issues with Horizon, Qube PM, Sales and Lettings, Intermodal, Planet, Series4000, Planet - Mobile, Property Management X, Series5000 and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software
Latest Updates ( sorted recent to last )
INFORMATIONAL 4 months ago - at 08/12/2024 01:28PM

Dear MRI Client,We have been made aware of issues with Horizon, Qube PM, Sales and Lettings, Intermodal, Planet, Series4000, Planet - Mobile, Property Management X, Series5000 and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software

INFORMATIONAL 4 months ago - at 08/12/2024 02:10PM

Dear MRI Client,Our teams are investigating the issue along with our vendor, with utmost priority and working to resolve it as soon as possible. Your patience and understanding during this time are greatly appreciated.Regards,MRI Software

INFORMATIONAL 4 months ago - at 08/12/2024 03:10PM

Dear MRI Client,We are working with our vendor to resolve it at the earliest. A network connectivity issue is being investigated possibly related to a telecom providers outage.We apologize for the inconvenience. Further updates will be posted as they become available.Regards,MRI Software

INFORMATIONAL 4 months ago - at 08/12/2024 04:24PM

Dear MRI Client,We have observed that the network connectivity at our datacenter is restored and remains stable. We await resolution confirmation from our vendor. Our teams are actively monitoring the situation to ensure the continued stability and reliability of our services. Thank you for your patience.Regards,MRI Software

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