Use Cases
Software Products MSPs Schools Development & Marketing DevOps Agencies Help Desk
 
Internet Status Blog Pricing Log In Try IsDown for free now

Outage in MRI Software

Action Required: X.7 Versions- 1099 Tax ID Formatting Fix Available

Resolved Minor
January 13, 2025 - Started about 1 year ago - Lasted about 24 hours
Official incident page

Incident Report

Dear Valued Client, We recently identified a 1099 Tax ID formatting issue affecting all on-premises PMX X.7 clients.Issue OverviewA formatting issue with Vendor Federal Tax IDs on 1099 forms was discovered. This issue has been addressed with a cabinet fix available for download.Required ActionTo ensure your system operates correctly, please download and apply the cabinet fix as follows:Log in to the myMRI Client Portal.Log in to the portal.Select the installation file for the 1099 cabinetDownload the cabinet.For assistance, our Client Support team is ready to help guide you through the process.Permanent ResolutionA permanent resolution for this issue will be included in PMX version X.7.8, scheduled for release in February 2025. Thank you for your attention to this matter. We value your partnership and are committed to ensuring your continued success with MRI Software. Kind regards,MRI Software

Need to monitor MRI Software outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Latest Updates ( sorted recent to last )
INFORMATIONAL about 1 year ago - at 01/13/2025 02:01PM

Dear Valued Client, We recently identified a 1099 Tax ID formatting issue affecting all on-premises PMX X.7 clients.Issue OverviewA formatting issue with Vendor Federal Tax IDs on 1099 forms was discovered. This issue has been addressed with a cabinet fix available for download.Required ActionTo ensure your system operates correctly, please download and apply the cabinet fix as follows:Log in to the myMRI Client Portal.Log in to the portal.Select the installation file for the 1099 cabinetDownload the cabinet.For assistance, our Client Support team is ready to help guide you through the process.Permanent ResolutionA permanent resolution for this issue will be included in PMX version X.7.8, scheduled for release in February 2025. Thank you for your attention to this matter. We value your partnership and are committed to ensuring your continued success with MRI Software. Kind regards,MRI Software

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook