Outage in MRI Software

Action Required: X.7 Versions- 1099 Tax ID Formatting Fix Available

Resolved Minor
January 13, 2025 - Started about 2 months ago - Lasted about 24 hours
Official incident page

Need to monitor MRI Software outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including MRI Software, and never miss an outage again.
Start Free Trial

Outage Details

Dear Valued Client, We recently identified a 1099 Tax ID formatting issue affecting all on-premises PMX X.7 clients.Issue OverviewA formatting issue with Vendor Federal Tax IDs on 1099 forms was discovered. This issue has been addressed with a cabinet fix available for download.Required ActionTo ensure your system operates correctly, please download and apply the cabinet fix as follows:Log in to the myMRI Client Portal.Log in to the portal.Select the installation file for the 1099 cabinetDownload the cabinet.For assistance, our Client Support team is ready to help guide you through the process.Permanent ResolutionA permanent resolution for this issue will be included in PMX version X.7.8, scheduled for release in February 2025. Thank you for your attention to this matter. We value your partnership and are committed to ensuring your continued success with MRI Software. Kind regards,MRI Software
Latest Updates ( sorted recent to last )
INFORMATIONAL about 2 months ago - at 01/13/2025 02:01PM

Dear Valued Client, We recently identified a 1099 Tax ID formatting issue affecting all on-premises PMX X.7 clients.Issue OverviewA formatting issue with Vendor Federal Tax IDs on 1099 forms was discovered. This issue has been addressed with a cabinet fix available for download.Required ActionTo ensure your system operates correctly, please download and apply the cabinet fix as follows:Log in to the myMRI Client Portal.Log in to the portal.Select the installation file for the 1099 cabinetDownload the cabinet.For assistance, our Client Support team is ready to help guide you through the process.Permanent ResolutionA permanent resolution for this issue will be included in PMX version X.7.8, scheduled for release in February 2025. Thank you for your attention to this matter. We value your partnership and are committed to ensuring your continued success with MRI Software. Kind regards,MRI Software

Don't be the last to know when your dependencies go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3846 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook