Outage in MRI Software
Asset Modeling, FAA, PMX X.5 - Neptune, PMX X.7 - Luna - APAC - Reported Incident - Resolved
Resolved MajorIncident Report
Summary AI Generated
On November 10, 2026 at 21:20 UTC, a major incident impacted MRI Software's Asset Modeling, FAA, PMX X.5 (Neptune), and PMX X.7 (Luna) services in the APAC region. The outage lasted approximately 5.3 hours, disrupting affected clients until resolution. Normal service was fully restored on November 11, 2026 at 07:00 UTC, with continued monitoring in place.
Dear MRI Client,
We are aware of a potential issue which started on 10-Nov-2026 at 21:20 UTC affecting Asset Modeling, FAA, PMX X.5 - Neptune and PMX X.7 - Luna - APAC. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 11/11/2026 07:05AM
Dear MRI Client,
Normal service has now been restored for Asset Modeling, FAA, PMX X.5 - Neptune and PMX X.7 - Luna - APAC.
The issue was fully resolved on 11-Nov-2026 at 07:00 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
INVESTIGATING
5 days ago - at 11/11/2026 05:08AM
Dear MRI Client,
We are still investigating on this issue. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
INVESTIGATING
5 days ago - at 11/11/2026 01:48AM
Dear MRI Client,
We are aware of a potential issue which started on 10-Nov-2026 at 21:20 UTC affecting Asset Modeling, FAA, PMX X.5 - Neptune and PMX X.7 - Luna - APAC. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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