Outage in MRI Software
PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna - Reported Incident - Investigation Underway
Resolved MinorIncident Report
Summary AI Generated
MRI Software's PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna environments experienced an incident beginning 02-Nov-2026 at 23:13 UTC, lasting approximately 20.8 hours. A fix was applied on 03-Nov-2026 at 11:30 UTC, with full service restoration confirmed on 04-Nov-2026 at 06:49 UTC.
Dear MRI Client,
We are aware of a potential issue which started on 02-Nov-2026 at 23:13 UTC affecting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/04/2026 07:23AM
Dear MRI Client,
Normal service has now been restored for PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna.
The issue was fully resolved on 04-Nov-2026 at 06:49 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
MONITORING
4 days ago - at 11/03/2026 12:47PM
Dear MRI Client,
A fix was applied on 03-Nov-2026 at 11:30 UTC to address the issue impacting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna, and we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
INVESTIGATING
4 days ago - at 11/03/2026 10:41AM
Dear MRI Client,
We are aware of a potential issue which started on 02-Nov-2026 at 23:13 UTC affecting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
Latest MRI Software outages
Report Gateway - NA - Reported Incident - Resolved - 25 days ago
TPN Group - Reported Incident - Resolved - about 1 month ago
PMX Reporting - Triton - NA - Reported Incident - Investigation Underway - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
