Outage in MRI Software
TPN Group - Reported Incident - Resolved
Resolved MajorIncident Report
Summary AI Generated
On October 7, 2026, MRI Software experienced a major incident affecting TPN Group, beginning at 13:54 UTC. The issue lasted approximately one hour, with the team investigating to identify the root cause and restore service. Normal service was fully restored by 15:20 UTC the same day.
Dear MRI Client,
We are aware of a potential issue which started on 07-Oct-2026 at 13:54 UTC affecting TPN Group. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/07/2026 03:39PM
Dear MRI Client,
Normal service has now been restored for 07-Oct-2026.
The issue was fully resolved on 07-Oct-2026 at 15:20 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
INVESTIGATING
3 days ago - at 10/07/2026 02:40PM
Dear MRI Client,
We are aware of a potential issue which started on 07-Oct-2026 at 13:54 UTC affecting TPN Group. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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