Outage in MRI Software

MRI Evolution and MRI Energy - Performance Degradation

Resolved Minor
November 18, 2025 - Started about 8 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Dear MRI Client,We are aware that some clients are experiencing intermittent access issues for MRI Evolution and MRI Energy. The issue is currently being investigated by our vendor and further updates will be posted as they become available.We apologise for any inconvenience. Regards,MRI Software
Components affected
MRI Software EMEA MRI Software eSight MRI Software Evolution

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Latest Updates ( sorted recent to last )
INFORMATIONAL about 8 hours ago - at 11/18/2025 12:14PM

Dear MRI Client,We are aware that some clients are experiencing intermittent access issues for MRI Evolution and MRI Energy. The issue is currently being investigated by our vendor and further updates will be posted as they become available.We apologise for any inconvenience. Regards,MRI Software

INFORMATIONAL about 7 hours ago - at 11/18/2025 12:51PM

Dear MRI Client,Further to the intermittent access issues, our vendor has confirmed that remediation actions are now underway and services are starting to recover.  We thank you for your patience whilst our vendor addressed the issue and apologise for any inconvenience.Regards,MRI Software

INFORMATIONAL about 6 hours ago - at 11/18/2025 01:36PM

Dear MRI Client,Our vendor has confirmed that remediation actions are still ongoing.  We thank you for your patience whilst our vendor addresses the issue and apologise for any inconvenience.Regards,MRI Software

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