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Outage in MRI Software

PHA Pro/Assistance Connect Integration Issues Reported

Resolved Minor
January 12, 2026 - Started 6 days ago - Lasted 2 days
Official incident page

Incident Report

Dear MRI Client,We have received reports of an issue with the connection between PHA Pro and Assistance Connect and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software
Components affected
MRI Software Americas MRI Software Housing Pro

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Latest Updates ( sorted recent to last )
INFORMATIONAL 6 days ago - at 01/12/2026 03:25PM

Dear MRI Client,We have received reports of an issue with the connection between PHA Pro and Assistance Connect and our teams are actively investigating.We apologize for any inconvenience. Further updates will be posted as they become available.Regards,MRI Software

INFORMATIONAL 6 days ago - at 01/12/2026 09:11PM

Dear MRI Client,We are actively working to restore the integration for our MRI Cloud clients and expect to have all systems fully functional by end of day tomorrow. On‑premise clients with Assistance Connect should contact Technical Support for resolution.Regards,MRI Software

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