Outage in MRI Software
Property Management X - Reported Incident - Source Identified
Resolved MajorIncident Report
Summary AI Generated
MRI Software's Property Management X experienced a major incident lasting approximately 1.2 hours, affecting North American MRI Windows and PHA Pro users who were unable to log in via the Citrix FASWeb portal. The technical team identified the source of the issue and applied a fix at 13:39 UTC on 26 June 2026. Full service was restored by 13:40 UTC, with ongoing monitoring confirmed post-resolution.
Dear MRI Client,
We have identified the source of the issue affecting Property Management X. This issue is impacting NA PMX for MRI Windows and PHA Pro users only. Users may experience issues through the Citrix FASWeb portal when attempting to log in.
Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 06/26/2026 02:41PM
Dear MRI Client,
Normal service has now been restored for Property Management X.
The issue was fully resolved on 26 June 2026 at 13:40 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
MONITORING
22 days ago - at 06/26/2026 01:52PM
Dear MRI Client,
A fix was applied on 26 June 2026 at 13:39 UTC to address the issue impacting Property Management X, and we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
IDENTIFIED
22 days ago - at 06/26/2026 01:35PM
Dear MRI Client,
We have identified the source of the issue affecting Property Management X. This issue is impacting NA PMX for MRI Windows and PHA Pro users only. Users may experience issues through the Citrix FASWeb portal when attempting to log in.
Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
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