Outage in MRI Software
Contract Intelligence- NA - Unavailability - Resolved
Resolved MajorIncident Report
Summary AI Generated
**MRI Software – Contract Intelligence (NA) Unavailability | 2 July 2026** Contract Intelligence for North America experienced an outage beginning at 2:30 PM UTC on 2 July 2026, lasting approximately 2.4 hours. The root cause was identified and a fix was implemented, with full service restored by 5:05 PM UTC.
Dear MRI Client, We have received reports of an issue with Contract Intelligence- NA as of 02 July 2026 at 2:30 PM UTC, and our teams are actively investigating. We apologise for any inconvenience caused. Further updates will be posted here as they become available.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/02/2026 05:09PM
Dear MRI Client,
Normal service has now been restored for Contract Intelligence- NA.
The issue was fully resolved on 02 July 2026 at 5:05 PM UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
IDENTIFIED
16 days ago - at 07/02/2026 03:21PM
Dear MRI Client,
We have identified the source of the issue affecting Contract Intelligence- NA. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
INVESTIGATING
16 days ago - at 07/02/2026 02:47PM
Dear MRI Client,
We have received reports of an issue with Contract Intelligence- NA as of 02 July 2026 at 2:30 PM UTC, and our teams are actively investigating.
We apologise for any inconvenience caused. Further updates will be posted here as they become available.
Regards,
MRI Software
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