Outage in MRI Software
PMX X.7 PAH Americas - Orion - Reported Incident - Investigation Underway
Resolved MajorIncident Report
Summary AI Generated
PMX Residential Management services hosted in the MRI Orion environment were disrupted beginning August 6, 2026, lasting approximately 72 hours of active incident management. The root cause was identified, and a Critical Maintenance Update was developed, tested, and applied on August 14, 2026 at 10:00 UTC. Normal service was fully restored and confirmed stable following post-fix monitoring.
Dear MRI Client,
We are aware of a potential issue which started on 06 August 2026 at 10:00 UTC affecting PMX Residential Management services for clients hosted in the Orion environment. Our teams continue to investigate the issue to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 08/14/2026 06:10PM
Dear MRI Client,
Normal service has now been restored for PMX Residential Management.
The issue was fully resolved on 14 August 2026 at 10:00 UTC and we will continue to monitor the service closely.
We sincerely apologise for the disruption. We thank you for your patience and understanding.
Regards,
MRI Software
MONITORING
about 17 hours ago - at 08/14/2026 01:35PM
Dear MRI Client,
A fix was applied on 14 August 2026 at 10:00 UTC to address the issue impacting PMX Residential Management, and we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
IDENTIFIED
1 day ago - at 08/14/2026 02:11AM
Dear MRI Client,
A Critical Maintenance Update (CMU) is scheduled to address the issue reported for Residential Management. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
IDENTIFIED
1 day ago - at 08/13/2026 04:27PM
The teams continue to work on a fix and remain actively engaged in driving the issue toward resolution. Further updates will be posted here as more information becomes available.
Thank you for your patience while we address this.
Regards,
MRI Software
IDENTIFIED
2 days ago - at 08/12/2026 08:17PM
We continue to work on a fix for this issue. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
IDENTIFIED
3 days ago - at 08/12/2026 01:28PM
Dear MRI Client,
We have identified the source of the issue affecting PMX Residential Management. Our technical team is actively working on a fix, which has progressed to the testing phase and remains under validation. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
MONITORING
3 days ago - at 08/12/2026 01:06PM
Dear MRI Client,
A fix was applied on 11 August 2026 at 17:03 UTC to address the issue impacting PMX Residential Management, and we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
IDENTIFIED
3 days ago - at 08/11/2026 08:14PM
Dear MRI Client,
We have identified the source of the issue affecting PMX Residential Management services. The teams remain engaged. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
INVESTIGATING
4 days ago - at 08/11/2026 06:24PM
Dear MRI Client,
We are aware of a potential issue which started on 06 August 2026 at 10:00 UTC affecting PMX Residential Management services for clients hosted in the Orion environment. Our teams continue to investigate the issue to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
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