Outage in Mulesoft US

Exchange Catalog is unable to complete data indexing communication.

Resolved Minor
May 23, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently looking into a problem where the Exchange Catalog is unable to communicate with other components for data indexing purposes. While the Exchange Catalog has a temporary solution in place, API Manager might not have similar workarounds available. Consequently, if API Manager depends on other components for displaying new APIs and Custom Policies, these items may not appear as expected. We are working to resolve this issue and will share updates as soon as possible.
Components affected
Mulesoft US Scheduler Mulesoft US Exchange Mulesoft US API Manager
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/23/2024 10:57PM

This incident has been resolved.

MONITORING 4 months ago - at 05/23/2024 10:13PM

A fix has been implemented and we are monitoring the results. There is a backlog of requests being processed, and engineers are actively monitoring progress

MONITORING 4 months ago - at 05/23/2024 06:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 05/23/2024 05:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 05/23/2024 04:42PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 05/23/2024 04:36PM

We are currently looking into a problem where the Exchange Catalog is unable to communicate with other components for data indexing purposes. While the Exchange Catalog has a temporary solution in place, API Manager might not have similar workarounds available. Consequently, if API Manager depends on other components for displaying new APIs and Custom Policies, these items may not appear as expected. We are working to resolve this issue and will share updates as soon as possible.

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