Outage in MultiSafepay

Payment method performance degradation - PayPal Transactions

Resolved Minor
October 06, 2025 - Started 13 days ago - Lasted about 7 hours
Official incident page

Incident Report

We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.
Components affected
MultiSafepay Payments

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 10/06/2025 05:45PM

Transaction processing has been stable since 18:30 CEST, and duplication scenarios have been not observed. We’ll continue to monitor closely, but the incident will be closed for now pending any new findings.

INVESTIGATING 13 days ago - at 10/06/2025 10:51AM

We’ve identified an issue where, in specific scenarios, PayPal transactions are being duplicated. Our team is actively working with PayPal to determine the root cause and implement a resolution.

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