Outage in MyCase
Degraded Multi Factor Authentication Performance- Text Messages
Resolved MinorIncident Report
We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/22/2025 03:18PM
This incident has been resolved.
MONITORING
10 months ago - at 04/22/2025 02:23PM
MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.
INVESTIGATING
10 months ago - at 04/22/2025 01:41PM
We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.
Latest MyCase outages
502 Errors - 3 days ago
500 Errors - 3 months ago
Degraded Performance: 502 Errors & Slowness - 4 months ago
Degraded Search Feature Performance - 5 months ago
Degraded Search Performance - 6 months ago
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