Outage in MyTime

MyTime Pay - terminal payments not processing

Resolved Minor

March 01, 2024 - Started about 1 year ago
Official incident page

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Outage Details

We are currently investigating this issue.

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/01/2024 11:22PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 03/01/2024 11:20PM

Posted

INVESTIGATING about 1 year ago - at 03/01/2024 11:20PM

We have identified the cause to be high latency on TSYS/Global Pay servers for the last 30 minutes. The latency now looks normal and we will continue monitoring.

INVESTIGATING about 1 year ago - at 03/01/2024 11:06PM

We are currently investigating this issue.

Latest MyTime outages

Outage impacting all card processing - 10 months ago

Bay Area partial outage - about 1 year ago

Database Reboot Underway - over 1 year ago

MyTime is responding slower than normal - over 1 year ago

SMS delivery issue - over 1 year ago

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