Outage in MyTime

Apple Pay and Google Pay Outage

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing an outage with Apple Pay and Google Pay on Ingenico terminals. Clients can still complete transactions by: •Tapping with a physical card •Inserting a chip card •Keying in card details We are actively working with Cloud9 to restore Apple Pay and Google Pay functionality and will provide updates as soon as service is restored.
Components affected
MyTime Website MyTime iPhone App MyTime Android App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 11:09PM

The incident is now resolved.

Users still encountering problems must refresh their browser to load the latest updates.

MONITORING about 2 months ago - at 09/10/2025 09:49PM

Apple Pay and Google Pay services have been fully restored.

• Web users: Please refresh your browser.
• Mobile app users: Please close and reopen the MyTime app.

Our team is actively monitoring to ensure continued stability.

IDENTIFIED about 2 months ago - at 09/10/2025 08:27PM

A fix has been deployed, and Apple Pay and Google Pay functionality will be restored shortly.

IDENTIFIED about 2 months ago - at 09/10/2025 08:02PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/10/2025 07:38PM

We are currently experiencing an outage with Apple Pay and Google Pay on Ingenico terminals.

Clients can still complete transactions by:

•Tapping with a physical card
•Inserting a chip card
•Keying in card details

We are actively working with Cloud9 to restore Apple Pay and Google Pay functionality and will provide updates as soon as service is restored.

Latest MyTime outages

TSYS Latency and Transaction Timeout Issues - 8 days ago
AWS Incident - 11 days ago
Outage impacting all card processing - over 1 year ago
Bay Area partial outage - over 1 year ago
MyTime Pay - terminal payments not processing - over 1 year ago

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