N-able's Cove Data Protection service in the Americas region experienced performance issues due to problems with storage nodes in the New York datacenter, initially affecting 2 nodes and later narrowed down to a single storage node. The incident lasted approximately 104 hours while engineering teams worked to resolve the storage infrastructure problems. The service experienced degraded performance throughout the duration until the storage node issues were fixed.
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The issue has been identified with 2 storage nodes within the US region (New York Datacentre), engineering are working on resolving this as quickly as possible.
The issue has been identified within a single storage node within the US region, engineering are working on resolving this as quickly as possible.
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