N-able Adlumin XDR/MDR services across Americas, EMEA, and APAC experienced an issue on November 7 where some customers received unexpected detection notifications between 04:06 and 04:25 UTC. A temporary safeguard was implemented to prevent recurrence while a permanent fix is developed. The incident lasted approximately 8.6 hours, with teams continuing to monitor and advise customers to review notifications as normal during the affected period.
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We have identified an issue that resulted in some Adlumin customers receiving an unexpected detection notification between 04:06 UTC and 04:25 UTC on November 7.
A temporary safeguard is now in place to prevent recurrence while we work on a permanent solution. Customers should continue to review and respond to detection notifications as normal and contact Support with questions about notifications received during this period.
Our teams have continued to investigate the issue affecting detection functionality. We have taken steps to address the issue and are continuing to monitor the situation. We will provide further updates as more information becomes available.
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