Outage in N-able
N-able® N-Central
Resolved Minor
November 09, 2026 - Started 1 day ago
- Lasted about 22 hours
Incident Report
Summary AI Generated
N-able took its hosted N-central environments offline as a precautionary response to the public disclosure of critical security vulnerabilities by an independent researcher, with no active exploitation detected throughout the incident. All N-central components across Americas, Europe, and APAC were affected, leaving customers unable to access hosted or on-premises N-central for approximately 21.6 hours, while Ecoverse services via N-able.app remained available as a partial workaround. A hotfix was developed and targeted for release by midday EST on November 10th, with on-premises customers advised to keep their servers offline until N-able confirmed it was safe to bring them back online.
N-able® N-Central
**IMPORTANT: N-central Critical Security Incident**
N-able is currently responding to a **public disclosure and non-responsible communication of critical vulnerabilities in N-central** found by an independent researcher. **At this time, we have not seen any active exploitation of these vulnerabilities**. We are currently working on a hot fix and expect to have that available soon.
**N-central Hosted Environments Have Been Taken Offline**
As a precautionary measure, we are temporarily taking our Hosted N-central environment offline while we take the necessary actions to secure the environment and implement appropriate remediation.
During this time, customers will be unable to access their Hosted N-central classic environment, and associated services may be unavailable. However, the Ecoverse services under N-able Login remain available and online including Asset View, Patching, Vulnerability Management, scripting, policies and tagging. You will be able to access these features directly by navigating to [https://n-able.app](https://n-able.app) and logging in using your N-able Login account. This applies to all partners hosted or on premise (as long as you use N-able Login, with or without Entra ID integration).
In addition to providing N-able.app we have also added a few preview features to provide additional functionality to manage your endpoints at this time:
-[What is currently available in N-able.app ](https://documentation.n-able.com/N-central/userguide/Content/Ecoverse-views/n-able-app-overview.htm)
-TakeControl from Assets view
-Preview (Windows Patching) - On demand only
**Action Required for N-central On-Premises Customers**
Additionally, N-able strongly advises customers operating **On-Premises N-central servers to take appropriate steps to secure their environments and temporarily take their N-central servers offline until further notice from N-able**.
We recognize the significant operational impact these actions may have. We do not take this step lightly, but protecting our customers and their environments is our highest priority.
Our Security, Engineering, and Operations teams are actively working to implement the necessary remediation, and safely restore services. **Customers should keep their N-central servers offline until N-able provides further guidance confirming when they can safely be brought back online.**
We will provide additional updates and remediation instructions through this page as they become available.
Thank you for your immediate attention, patience, and cooperation.
**IMPORTANT: N-central Critical Security Incident**
N-able is currently responding to a **public disclosure and non-responsible communication of critical vulnerabilities in N-central** found by an independent researcher. **At this time, we have not seen any active exploitation of these vulnerabilities**. We are currently working on a hot fix and expect to have that available soon.
**N-central Hosted Environments Have Been Taken Offline**
As a precautionary measure, we are temporarily taking our Hosted N-central environment offline while we take the necessary actions to secure the environment and implement appropriate remediation.
During this time, customers will be unable to access their Hosted N-central classic environment, and associated services may be unavailable. However, the Ecoverse services under N-able Login remain available and online including Asset View, Patching, Vulnerability Management, scripting, policies and tagging. You will be able to access these features directly by navigating to [https://n-able.app](https://n-able.app) and logging in using your N-able Login account. This applies to all partners hosted or on premise (as long as you use N-able Login, with or without Entra ID integration).
In addition to providing N-able.app we have also added a few preview features to provide additional functionality to manage your endpoints at this time:
-[What is currently available in N-able.app ](https://documentation.n-able.com/N-central/userguide/Content/Ecoverse-views/n-able-app-overview.htm)
-TakeControl from Assets view
-Preview (Windows Patching) - On demand only
**Action Required for N-central On-Premises Customers**
Additionally, N-able strongly advises customers operating **On-Premises N-central servers to take appropriate steps to secure their environments and temporarily take their N-central servers offline until further notice from N-able**.
We recognize the significant operational impact these actions may have. We do not take this step lightly, but protecting our customers and their environments is our highest priority.
Our Security, Engineering, and Operations teams are actively working to implement the necessary remediation, and safely restore services. **Customers should keep their N-central servers offline until N-able provides further guidance confirming when they can safely be brought back online.**
We will provide additional updates and remediation instructions through this page as they become available.
Thank you for your immediate attention, patience, and cooperation.
Components affected
N-able N-central On-premise (Europe) N-able N-central On-premise (Americas) N-able N-central (hosted version) (Americas) N-able N-central (hosted version) (Europe) N-able N-central On-premise (APAC) N-able N-central (hosted version) (APAC)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
We are aiming for a build to be live at around midday EST. Please do accept this as a provisional time that may move if any other factors in testing show that we need further time to evaluate. We want to ensure this build passes our normal quality standards even in these challenging circumstances. More details to follow as we continue work on this as our main priority today. We are grateful for you patience and understanding.
UPDATE
**12:00AM ET Update: N-central Critical Security Incident, Ecoverse Services, and Timeframe Estimate**
N-able Engineering continues to make progress on the N-central hotfix and associated validation activities. **The work remains on track with no setbacks, and our teams are progressing as quickly as possible while maintaining the validation required for a safe remediation.**
**ETA Timeline: Mid-day on Nov. 10th (EST). We will continue to keep you updated.**
**Importantly, we have seen no indication that your environment has been impacted or compromised as a result of these vulnerabilities throughout this security incident.**
Hosted N-central environments remain offline as a precaution. On-premise customers should also continue to keep their N-central servers offline until further guidance is provided by N-able.
**Ecoverse services through [N-able App](https://me.n-able.com/s/article/n-able-app-web-portal) remain available**, including Asset View, Patching, Vulnerability Management, scripting, policies, and tagging, and can be accessed through [N-able Login](https://n-able.app/). Please see the other capabilities to help manage the environment below:
* Windows Patching has been pushed out for anyone impacted (today) - [Post](https://status.n-able.com/2026/11/09/introducing-the-new-windows-os-patching-engine-preview-in-n-sight-and-n-central)
* We have just released the Security Insights dashboard (today) to give more visibility
* We have device level monitoring - accessed via the metrics tab or Ask N-zo
* We have additional columns which might have the data they would normally find buried (i.e. external ip)
* Take Control is available natively for Windows and Linux (today)
* Additional N-zo and Scripting automated insights
* Please see Knowledge Base article link: https://me.n-able.com/s/article/n-able-app-web-portal
Going forward, we will continue to provide updates every four hours, or sooner if significant new information becomes available.
Thank you for your patience and cooperation.
INVESTIGATING
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