Outage in Narvar

Issue with Notify and Emails

Resolved Minor
January 20, 2025 - Started 11 months ago - Lasted about 15 hours

Incident Report

We regret to inform you that we are currently experiencing an outage affecting email messaging. During this time customers will not receive shipment or return notifications. Our engineering team is working diligently to identify and resolve the issue. Our next update will be at 3:45 PM PST, or as soon as we have more information, whichever is soonest. Thank you for your patience and understanding.
Components affected
Narvar Notify

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Latest Updates ( sorted recent to last )
INVESTIGATING 11 months ago - at 01/20/2025 10:48PM

We regret to inform you that we are currently experiencing an outage affecting email messaging. During this time customers will not receive shipment or return notifications. Our engineering team is working diligently to identify and resolve the issue. Our next update will be at 3:45 PM PST, or as soon as we have more information, whichever is soonest. Thank you for your patience and understanding.

IDENTIFIED 11 months ago - at 01/20/2025 11:56PM

We wanted to keep you informed that the outage affecting Notify is taking longer to resolve than initially anticipated. Our team is working rigorously to restore the service and minimize the impact. We will provide another update by 5:00 PM PST, and appreciate your continued patience.

IDENTIFIED 11 months ago - at 01/21/2025 12:58AM

We wanted to keep you informed that the outage affecting Notify is taking longer to resolve than initially anticipated. Our team is working rigorously to restore the service and minimize the impact.We will provide another update by 6:00 PM PST, and appreciate your continued patience.

IDENTIFIED 11 months ago - at 01/21/2025 02:02AM

We wanted to provide an update regarding the current Notify outage. Resolving this issue is taking more time than anticipated. Our engineering team is working diligently to restore service as quickly as possible while minimizing the impact on your operations. We are actively monitoring the situation and will share another status update as soon as we have meaningful progress to report. We sincerely appreciate your patience and understanding during this disruption and remain committed to resolving this issue promptly.

MONITORING 11 months ago - at 01/21/2025 10:21AM

We would like to provide an update regarding the ongoing Notify outage. Order confirmation and Return initiated emails have started triggering and services have been partially restored. Our engineering team continues to work diligently to restore full services for all notifications as quickly as possible. We are also monitoring the situation and will provide another status update as soon as we have another update. We sincerely appreciate your patience and understanding during this disruption and remain committed to resolving the issue as swiftly as possible.

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