Outage in Narvar

Track u0026 Notify Issue with Shopify

Resolved Minor
March 20, 2025 - Started about 2 months ago - Lasted about 2 hours

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Outage Details

We wanted to notify of two issues which may have affected Shopify retailers using the Order Sync Cartridge: * **Track Page Issue:** Some customers may have encountered an incorrect order tracking page. This issue has been fully resolved.* **Notification Issue:** Affected customers may still receive duplicate notifications. Our team is actively working on a fix, and we will share an update as soon as it is resolved.We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you have any questions or concerns, please don’t hesitate to reach out.
Components affected
Narvar Track API Narvar Notify
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 months ago - at 03/20/2025 04:11PM

We wanted to notify of two issues which may have affected Shopify retailers using the Order Sync Cartridge: * **Track Page Issue:** Some customers may have encountered an incorrect order tracking page. This issue has been fully resolved.* **Notification Issue:** Affected customers may still receive duplicate notifications. Our team is actively working on a fix, and we will share an update as soon as it is resolved.We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you have any questions or concerns, please don’t hesitate to reach out.

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