Outage in Narvar

Investigating degraded performance across Narvar Products

Resolved Major
June 12, 2025 - Started 2 days ago - Lasted about 10 hours

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Outage Details

We are aware of an issue that is causing degraded performance across several of our products, including (but not limited to) Returns, Track, and Analytics.Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused.Our next update will be provided at 12:30 PM PST today, or sooner if we receive additional information from our engineering team. Thank you for your understanding and support.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 06/12/2025 06:10PM

We are aware of an issue that is causing degraded performance across several of our products, including (but not limited to) Returns, Track, and Analytics.Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused.Our next update will be provided at 12:30 PM PST today, or sooner if we receive additional information from our engineering team. Thank you for your understanding and support.

IDENTIFIED 2 days ago - at 06/12/2025 06:46PM

We're currently experiencing degraded performance across several products, including Returns, Track, and Analytics. This is due to an outage with a Google service. We're in close communication with our partner and will provide an update here by 12:30 PM PST today, or sooner if new information becomes available. Thanks for your patience.

IDENTIFIED 2 days ago - at 06/12/2025 07:54PM

Our team continues to monitor the ongoing Google service outage. We are actively following up with Google as they work toward resolving the issue. We will continue to provide more information as it becomes available. Thank you for your patience and understanding.

IDENTIFIED 2 days ago - at 06/12/2025 09:20PM

Our team continues to closely monitor the ongoing Google service outage. We are actively engaging with Google as they work toward a resolution. While some of our services are in the process of being restored, full functionality has not yet been achieved. We will provide our next update by 3:30 PM PST today, or earlier should we receive any significant developments from our engineering team. We appreciate your continued patience and understanding.

MONITORING 1 day ago - at 06/12/2025 10:23PM

Google has completed its recovery efforts, and full functionality has been restored across all Narvar services. We are currently assessing the impact of this outage and will follow up if any action is required from our merchants. You can expect our next update by 4:30 PM PST today. We appreciate your patience and understanding throughout this incident, and thank you for your continued support.

MONITORING 1 day ago - at 06/12/2025 11:18PM

Our engineering team is continuing to evaluate the impact of the Google service outage that occurred earlier today. We will provide our next update by 5:30 PM PDT. Thank you for your continued patience and understanding.

MONITORING 1 day ago - at 06/13/2025 12:31AM

As mentioned previously, all Narvar services are up and running as expected. Our engineering team continues to review the impact of this outage. There is no action needed from our merchants at this time. We will provide our next update by 6:30 PM PDT. Thank you for your continued patience and understanding.

MONITORING 1 day ago - at 06/13/2025 01:28AM

Narvar services remain operational. Our engineering team continues to review the impact of this outage. There is no action needed from our merchants at this time. We will provide our next update by 8:00 PM PDT. Thank you for your continued patience and understanding.

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