Outage in Narvar

Label Generation Failure - DHL

Resolved Minor
July 30, 2025 - Started 5 months ago - Lasted about 14 hours

Incident Report

We are currently investigating an issue where label generation is failing for DHL. We are actively checking with the carrier to confirm if there have been any recent updates on their side. We will provide further updates as we learn more. Thank you for your patience.

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Latest Updates ( sorted recent to last )
INVESTIGATING 5 months ago - at 07/30/2025 07:49PM

We are currently investigating an issue where label generation is failing for DHL. We are actively checking with the carrier to confirm if there have been any recent updates on their side. We will provide further updates as we learn more. Thank you for your patience.

INVESTIGATING 5 months ago - at 07/30/2025 08:49PM

We are continuing to investigate the label generation failures with DHL. Our team is in active communication with the carrier to determine if any recent changes on their end may be contributing to the issue. We appreciate your continued patience and will share further updates as soon as more information becomes available. Thank you for your understanding.

IDENTIFIED 5 months ago - at 07/30/2025 09:43PM

We are continuing to work closely with DHL to identify the root cause of the ongoing label generation failures. While we have not yet received a confirmed resolution, our technical team remains in active communication with the carrier to assess any recent changes that may be impacting the service. We will provide further updates as soon as we have new information or progress to share. Thank you for your patience and understanding.

IDENTIFIED 5 months ago - at 07/30/2025 10:08PM

The carrier has informed us that they will provide their next update by tomorrow morning.We will continue to monitor the situation closely and share any updates as soon as they become available.Thank you for your continued patience and understanding.

IDENTIFIED 5 months ago - at 07/31/2025 07:02AM

The issue affecting DHL label generation is still under investigation. We’re in ongoing communication with the carrier to resolve it as quickly as possible. We’ll provide the next update once we have more details. Thanks for your patience.

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