Outage in Narvar
Investigating Errors with Shopify Admin Return Creation
Resolved Minor
August 06, 2025 - Started 3 days ago
- Lasted about 1 hour
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Outage Details
We are currently investigating an issue where users are receiving an error when attempting to initiate a return or exchange using the customer service override feature within the Shopify admin. **Workaround:** A page refresh will resolve the issue temporarily. Our team is actively investigating the root cause with the Shopify team, and will provide an update in one hour.
Components affected
Narvar Returns and Exchanges for ShopifyLatest Updates ( sorted recent to last )
INVESTIGATING
3 days ago - at 08/06/2025 07:50PM
We are currently investigating an issue where users are receiving an error when attempting to initiate a return or exchange using the customer service override feature within the Shopify admin. **Workaround:** A page refresh will resolve the issue temporarily. Our team is actively investigating the root cause with the Shopify team, and will provide an update in one hour.
Latest Narvar outages
Label generation issues- Canadapost - about 11 hours ago
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Label Generation Failure - DHL - 10 days ago
Issues with Return Override Codes - about 1 month ago
Canada Post Issues - about 1 month ago
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