Outage in Narvar
Investigating Errors with Shopify Admin Return Creation
Resolved Minor
August 06, 2025 - Started 6 months ago
- Lasted about 1 hour
Incident Report
We are currently investigating an issue where users are receiving an error when attempting to initiate a return or exchange using the customer service override feature within the Shopify admin. **Workaround:** A page refresh will resolve the issue temporarily. Our team is actively investigating the root cause with the Shopify team, and will provide an update in one hour.
Components affected
Narvar Returns and Exchanges for ShopifyNeed to monitor Narvar outages?
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Latest Updates ( sorted recent to last )
INVESTIGATING
6 months ago - at 08/06/2025 07:50PM
We are currently investigating an issue where users are receiving an error when attempting to initiate a return or exchange using the customer service override feature within the Shopify admin. **Workaround:** A page refresh will resolve the issue temporarily. Our team is actively investigating the root cause with the Shopify team, and will provide an update in one hour.
Latest Narvar outages
Return Label Generation Failures with CanadaPost - about 10 hours ago
Issues with Purolator label generation - 5 days ago
Issues with Canada Post Returns - 13 days ago
Issue with Shipment and Return Tracking Pages - 23 days ago
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