Outage in Narvar

Incident - Email Delays

Resolved Major
September 12, 2025 - Started 4 months ago - Lasted about 3 hours

Incident Report

We are currently experiencing delays in email delivery. A minor impact has been identified, where some emails may take longer than usual to reach recipients.Our team is actively working with SparkPost to resolve this issue at the earliest. We will continue to provide updates as they become available.We appreciate your patience and understanding.
Components affected
Narvar Notify

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Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 09/12/2025 08:57AM

We are currently experiencing delays in email delivery. A minor impact has been identified, where some emails may take longer than usual to reach recipients.Our team is actively working with SparkPost to resolve this issue at the earliest. We will continue to provide updates as they become available.We appreciate your patience and understanding.

IDENTIFIED 4 months ago - at 09/12/2025 10:08AM

We are continuing to experience delays in email delivery, where some emails may take longer than usual to reach recipients. Our team is actively working on a fix to resolve this issue. We will provide the next update within the next hour. We appreciate your patience and understanding.

MONITORING 4 months ago - at 09/12/2025 11:13AM

A fix has been applied by our engineering team, and we are currently monitoring to ensure email delivery is fully restored. We will provide a final update once the issue is confirmed resolved.

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