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Outage in Narvar

Issues with Royal Mail Intersoft Webhook Subscription API

Resolved Minor
September 26, 2025 - Started 4 months ago - Lasted about 7 hours

Incident Report

We are currently experiencing issues with the **Royal Mail Intersoft Webhook Subscription API**, which may result in **delays in notifications across communication channels including Email and Webhooks** for some retailers.Our engineering team is actively investigating the issue. We have also reached out to Intersoft support and are awaiting further updates from their team.Please note that this incident is **limited to Royal Mail Webhooks only** and does not affect other carriers.We will continue to monitor the situation closely and provide timely updates as more information becomes available.
Components affected
Narvar Notify Narvar Track API

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Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 09/26/2025 08:19AM

We are currently experiencing issues with the **Royal Mail Intersoft Webhook Subscription API**, which may result in **delays in notifications across communication channels including Email and Webhooks** for some retailers.Our engineering team is actively investigating the issue. We have also reached out to Intersoft support and are awaiting further updates from their team.Please note that this incident is **limited to Royal Mail Webhooks only** and does not affect other carriers.We will continue to monitor the situation closely and provide timely updates as more information becomes available.

INVESTIGATING 4 months ago - at 09/26/2025 11:38AM

We continue to observe issues with the Royal Mail Intersoft Webhook Subscription API, resulting in delays in notifications across communication channels including Email and Webhooks for some retailers.Our engineering team is actively investigating and is in close coordination with Intersoft support to bring this to resolution as quickly as possible.We will continue to monitor the situation closely and provide timely updates as more information becomes available.

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