Royal Mail – Return Tracking for Shopify Retailers

We are currently investigating an issue affecting return tracking updates for Royal Mail shipments.This issue is specific to Shopify retailers using printerless returns. We are investigating the impact and will provide another update in the next hour.

We have identified the root cause of the Royal Mail return tracking issue affecting Shopify retailers using printerless returns. The engineering team has developed a fix and is currently testing it to validate the resolution.

We're continuing to test the solution identified, our next update will be posted in 1 hour.

We've completed testing our solution and are getting ready to deploy in production. Once the fix is in place, we'll start remediation efforts for the affected RMAs.

The fix has been deployed to production and the results are being monitored.