Outage in Narvar

Return submissions using the DHL pickup method are currently failing.

Resolved Minor
November 24, 2025 - Started about 1 month ago - Lasted 4 minutes

Incident Report

Return submissions using the DHL pickup method are currently failing, and customers are unable to generate a return. Our engineering team is actively investigating the issue to identify the root cause and restore normal functionality.
Components affected
Narvar Returns

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 11/24/2025 07:24AM

Return submissions using the DHL pickup method are currently failing, and customers are unable to generate a return. Our engineering team is actively investigating the issue to identify the root cause and restore normal functionality.

Latest Narvar outages

Issues with generating QR codes for FedEx Printerless returns - 5 days ago
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Degraded Performance for DHL Return Integrations - 21 days ago
DPD UK- Tracking Service Degraded - 27 days ago
Return Label Generation – Intermittent Issues (Bleckmann) - 29 days ago

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