Outage in Narvar
Return label generation failures with CanadaPost
Resolved Major
December 23, 2025 - Started 5 months ago
- Lasted about 15 hours
Incident Report
We are still seeing a subset of return requests fail to generate labels due to the ongoing downtime. We continue to monitor updates from Canada Post as they work toward a resolution.
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Latest Updates ( sorted recent to last )
MONITORING
5 months ago - at 12/24/2025 03:59AM
We are still seeing a subset of return requests fail to generate labels due to the ongoing downtime. We continue to monitor updates from Canada Post as they work toward a resolution.
INVESTIGATING
5 months ago - at 12/23/2025 07:30PM
We are currently experiencing issues generating labels with Canada Post, which may affect return label generation for some consumers. We've identified that this is a result of downtime with Canada Post. We will share updates as more information becomes available. Thank you for your patience.
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