Outage in NCR

BSL and Cloud Connect Service Disruption

Resolved Minor
March 05, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM. Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/06/2025 12:36AM

Dear Valued Clients,

Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is currently processing.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

MONITORING about 1 month ago - at 03/06/2025 12:01AM

Dear Valued Clients,

Thank you for your patience, services have been restored.
Update on Service Disruption: We experienced a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Resolved: We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely.

Follow-Up: We're conducting a root cause analysis to ensure this doesn't recur. Details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

IDENTIFIED about 1 month ago - at 03/05/2025 11:49PM

Dear Valued Clients,

We have been experiencing intermittent service degradation with our processing technology partner in North America. Currently the system is processing but we are continuing to monitor the situation closely.

We will keep you informed as we have more information.

We sincerely apologize for the disruption to your operations.


NCR Voyix.

IDENTIFIED about 1 month ago - at 03/05/2025 11:40PM

Dear Valued Clients,

We have been experiencing intermittent service degradation with our processing technology partner.

Currently the system is processing but we are continuing to monitor the situation closely.

We will keep you informed as we have more information.
We sincerely apologize for the disruption to your operations.

We’re on this,
The NCR Voyix Team

IDENTIFIED about 1 month ago - at 03/05/2025 10:25PM

Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our Teams have found possible solution for the issue are working on stabilizing services.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

IDENTIFIED about 1 month ago - at 03/05/2025 10:13PM

Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our Teams have found possible solution for the issue are working on stabilizing services.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING about 1 month ago - at 03/05/2025 08:54PM

Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. Teams have reached to Google support for assistance with possible resolution.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING about 1 month ago - at 03/05/2025 07:41PM

Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Update on Service Disruption: We are experiencing a temporary issue affecting NCR Voyix BSL services, including Catalog, CDM, and TDM.

Quick Action: Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.

Thank You: We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

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