Outage in NCR

Menu v1 and Online Ordering for APAC is currently experiencing degraded performance

Resolved Minor
November 24, 2025 - Started 3 days ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating issues with Online ordering and Menu v1 for some customers in the APAC region. We will provide updates as we work to resolve the issue Regards, NCR Voyix Team
Components affected
NCR Order-APAC

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/25/2025 03:47PM

Dear Valued Clients,

The issue with Menu V1 and Online Ordering has been resolved. NCR Voyix teams performed extensive monitoring after implementing the fixes to ensure stability.
If you are still experiencing any issues, please reach out to our support team for assistance.
Thank you for your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING 3 days ago - at 11/25/2025 02:24PM

Dear Valued Clients,

We understand you are experiencing issues with the services.

We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality.

We’re on this,
The NCR Voyix Team

INVESTIGATING 3 days ago - at 11/25/2025 12:01PM

Dear Valued Clients,

We understand you are experiencing issues with the services.

We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality.

We’re on this,
The NCR Voyix Team

INVESTIGATING 3 days ago - at 11/25/2025 10:31AM

Dear Valued Clients,

We understand you are experiencing issues with the services.

We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. NCR Voyix teams are investigating these new issues and prioritizing resolution to restore full functionality.

We’re on this,
The NCR Voyix Team

MONITORING 3 days ago - at 11/25/2025 09:10AM

Dear Valued Clients,

We understand you are experiencing issues with the services.

We are continuing to experience issues with Menu V1. While our teams have implemented several fixes, additional issues have been identified. Investigation into these new issues is actively underway, and we are prioritizing resolution to restore full functionality.

We’re on this,
The NCR Voyix Team

MONITORING 3 days ago - at 11/25/2025 07:04AM

A fix has been implemented, and we are seeing normal activity. We will monitor the situation to ensure stability.

If you are still experiencing any issues, please contact NCR Voyix Support.

MONITORING 3 days ago - at 11/25/2025 04:35AM

A fix has been implemented, and we are seeing normal activity. We will monitor the situation to ensure stability.

If you are still experiencing any issues, please contact NCR Voyix Support.

IDENTIFIED 3 days ago - at 11/25/2025 04:07AM

The issue causing the degraded state has been identified, and we are making the necessary changes to resolve the issue

INVESTIGATING 3 days ago - at 11/25/2025 03:51AM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 11/25/2025 03:50AM

We are currently investigating issues with Online ordering and Menu v1 for some customers in the APAC region.

We will provide updates as we work to resolve the issue

Regards,
NCR Voyix Team

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