Outage in NCR Voyix
Secure Pay - Subset of Customers - Unable to Process
Resolved MinorIncident Report
Summary AI Generated
NCR Voyix experienced a Secure Pay service issue that prevented a subset of customers from processing payments, lasting approximately 19 days. The company implemented two planned maintenance changes during the incident period to address the problem. The issue was fully resolved on April 14, 2026, with all Secure Pay services returning to normal operation.
Dear Valued Clients,
We have identified an issue regarding Secure Pay for a subset of customers for components listed below. We are taking the necessary steps to resolve the issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/14/2026 05:30PM
The previously reported issue impacting Secure Pay for a subset of customers has been resolved, and services are now operating normally.
NCR Voyix is grateful for your patience and understanding while our teams worked to restore and improve service reliability. We recognize the importance of Secure Pay to your operations and remain committed to maintaining a stable and reliable service.
Regards,
The NCR Voyix Team
IDENTIFIED
16 days ago - at 04/13/2026 03:20PM
NCR Voyix will be implementing a planned change on April 14, 2026, at 06:00 UTC to address the ongoing Secure Pay issue. The maintenance activity is expected to last approximately one (1) hour.
During this maintenance window, customers may experience temporary interruptions of service.
We recognize the importance of service reliability to your operations and appreciate your patience as we work toward resolution and improved system stability.
Additional updates will be provided upon completion of the change.
Regards,
The NCR Voyix Team
INVESTIGATING
26 days ago - at 04/03/2026 09:57PM
NCR Voyix will be implementing a change at 06:00 UTC on April 6, 2026, to help mitigate this issue.
Thank you for your patience in this matter.
Regards,
NCR Voyix
INVESTIGATING
about 1 month ago - at 03/27/2026 10:13PM
NCR Voyix support Teams are continuing to investigate this issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
INVESTIGATING
about 1 month ago - at 03/26/2026 07:26PM
NCR Voyix support Teams are continuing to investigate this issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
INVESTIGATING
about 1 month ago - at 03/26/2026 02:23PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/26/2026 01:47PM
Dear Valued Clients,
We have identified an issue regarding Secure Pay for a subset of customers for components listed below. We are taking the necessary steps to resolve the issue.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
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