Outage in NCR Voyix

Freshop - Checkout Websites Degraded for Checkout

Resolved Major

April 23, 2026 - Started 6 days ago - Lasted 21 minutes
Official incident page

Incident Report

Summary AI Generated

NCR Voyix's Freshop checkout websites experienced a major outage where customers were unable to select time slots during the checkout process. The issue affected the core checkout functionality across Freshop-powered websites for 21 minutes. Services were fully restored after NCR Voyix teams identified and resolved the underlying problem.

Dear valued clients, Our monitoring tools alerted us about Freshop Checkout websites regarding the inability to choose a slot when checkout is unavailable at this time and we are working to resolve the issue. Our NCR Voyix teams are engaged and addressing the issue at the moment. We will be providing updates as soon as they are available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 04/23/2026 04:10PM

Dear Valued Clients,

Thank you for your patience, services have been restored.

Services are now fully restored.

We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

IDENTIFIED 6 days ago - at 04/23/2026 03:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 04/23/2026 03:49PM

Dear valued clients,

Our monitoring tools alerted us about Freshop Checkout websites regarding the inability to choose a slot when checkout is unavailable at this time and we are working to resolve the issue. Our NCR Voyix teams are engaged and addressing the issue at the moment.

We will be providing updates as soon as they are available.

We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

Latest NCR Voyix outages

Command Center Multi-Factor Authentication and Password Resets Degraded in EMEA - 5 days ago

Voyix Connect (f.k.a. Connected Payments) Degraded for Hospitality - 7 days ago

Voyix Connect (f.k.a. Connected Payments) Major Outage - 7 days ago

NOLO manual imports degraded for EMEA region - 8 days ago

NCR Voyix Configuration Center Unavailable - 14 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook