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Outage in NCR Voyix

Command Center Multi-Factor Authentication and Password Resets Degraded in EMEA

Resolved Minor
April 24, 2026 - Started 5 days ago - Lasted 38 minutes
Official incident page

Incident Report

Summary AI Generated

NCR Voyix experienced a 38-minute service disruption affecting password resets and multi-factor authentication functionality within their Command Center platform in the EMEA region. The issue was detected by monitoring systems, and the team identified and resolved the root cause. All services were fully restored after the brief outage.

Dear Valued Clients, We understand services have been disrupted and we are finding a solution to the issue. We are experiencing a temporary issue affecting password resets and multi-factor authentication. Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available. We understand the critical role our services play in your operations and appreciate your patience and understanding. We’re on this, The NCR Voyix Team

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 04/24/2026 10:49AM

Dear Valued Clients,

Thank you for your patience, services have been restored.

We experienced a temporary issue affecting password resets and multi-factor authentication within Command Center.

Services are now fully restored.

We understand the critical role our services play in your operations and appreciate you as our customer. Thank you for your continued trust in NCR Voyix. Please contact us with any questions or concerns.

We’re in this together,
The NCR Voyix Team

IDENTIFIED 5 days ago - at 04/24/2026 10:48AM

Dear Valued Clients,

We appreciate your patience. We have identified the cause of this incident and are taking the necessary steps to resolve the issue affecting password resets and multi-factor authentication within Command Center.

We will continue to communicate with you as quickly as possible, and details will be shared as they become available.

We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

INVESTIGATING 5 days ago - at 04/24/2026 10:14AM

Dear Valued Clients,

We understand services have been disrupted and we are finding a solution to the issue.

We are experiencing a temporary issue affecting password resets and multi-factor authentication.

Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.

We understand the critical role our services play in your operations and appreciate your patience and understanding.

We’re on this,
The NCR Voyix Team

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