Outage in NCR Voyix
Voyix Connect (f.k.a. Connected Payments) Major Outage
Resolved MajorIncident Report
Summary AI Generated
NCR Voyix experienced a major outage affecting their Voyix Connect (formerly Connected Payments) service that disrupted transaction processing for 6.6 hours. The company's monitoring systems detected the issue, and after identifying the root cause, they implemented necessary changes to restore functionality. Services returned to normal operation with transaction processing fully restored.
Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/22/2026 01:31AM
Thank you for your patience. At this time, we are seeing normal functionality within the environment.
Regards,
NCR Voyix
IDENTIFIED
7 days ago - at 04/21/2026 11:47PM
We continue to see improvements and are working to fully restore functionality.
Regards,
NCR Voyix
IDENTIFIED
7 days ago - at 04/21/2026 10:43PM
We are seeing improvement in transaction processing and are continuing to ensure all services are working as expected. We will continue to provide updates.
Regards,
NCR Voyix
IDENTIFIED
7 days ago - at 04/21/2026 08:38PM
We are working to resolve the issue and will keep you updated.
Regards,
NCR Voyix
IDENTIFIED
7 days ago - at 04/21/2026 07:05PM
We have identified the cause and are making the necessary changes to resolve the issue.
Regards,
NCR Voyix
INVESTIGATING
7 days ago - at 04/21/2026 06:55PM
Dear Valued Clients,
We understand services have been disrupted and we are finding a solution to the issue.
Our monitoring systems alerted us, and we are taking immediate action to restore services. We will communicate with you as quickly as possible, and details will be shared as they become available.
We understand the critical role our services play in your operations and appreciate your patience and understanding.
We’re on this,
The NCR Voyix Team
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