Outage in Nearpod

Issues uploading audio and video (ongoing AWS outage)

Resolved Minor
December 07, 2021 - Started over 3 years ago - Lasted 4 months
Official incident page

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Outage Details

We are investigating issues with delays and/or errors while uploading video and audio into Nearpod. We are working along with our cloud provider, which is experiencing issues. All other Nearpod services remain functional at this time.
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 12/08/2021 01:12AM

Our cloud provider has resolved the majority of their issues (https://status.aws.amazon.com/) and we are seeing impact to our platform clear. At this point, uploading video and audio into Nearpod is functioning normally and we are not experiencing any interruptions to activities. We are monitoring closely and working to ensure no further impact is experienced by our users.

IDENTIFIED over 3 years ago - at 12/07/2021 10:14PM

Our cloud provider continues to have ongoing issues (https://status.aws.amazon.com/) affecting a broad array of services across the internet today. Uploading of video and audio into Nearpod is still adversely impacted.

Additionally, as AWS works to resolve their issue and deploy major changes, there may be intermittent issues experienced with our live whiteboard, annotation, and other activities. We are monitoring closely and proactively doing everything we can to limit impact to our users.

IDENTIFIED over 3 years ago - at 12/07/2021 07:00PM

Our cloud provider is still continuing to experience issues (https://status.aws.amazon.com/). We continue to work with them and push for remediation of issues that are impacting video and audio upload in Nearpod. All other Nearpod services remain functional.

IDENTIFIED over 3 years ago - at 12/07/2021 05:37PM

Our cloud provider is continuing to experience issues (https://status.aws.amazon.com/). We are working with them to remedy issues with video and audio upload in Nearpod. All other Nearpod services continue to remain functional.

IDENTIFIED over 3 years ago - at 12/07/2021 05:02PM

We are continuing to work with out cloud provider on remedying issues with video and audio uploads. All other Nearpod services continue to be functional.

IDENTIFIED over 3 years ago - at 12/07/2021 04:50PM

The issue with our cloud provider is identified and we are working on resolution with them.

INVESTIGATING over 3 years ago - at 12/07/2021 04:49PM

We are investigating issues with delays and/or errors while uploading video and audio into Nearpod. We are working along with our cloud provider, which is experiencing issues. All other Nearpod services remain functional at this time.

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