Outage in Nebula

Disruption to chat messages on desktop apps

Resolved Minor
October 31, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating reports of presence / chat messages not updating on desktop apps only (mobile apps are unaffected). There is no impacts to calls, all other app features, or dashboards / portal, which remain fully operational. We will provide a further update shortly.
Components affected
Nebula Dashboard Nebula Mobile Applications Nebula Desktop Applications Nebula Billing API Nebula CallSwitch - Core Network Nebula Customer Services Nebula Core Network

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/31/2025 12:30PM

Following a successful monitoring period, this incident has been resolved.

MONITORING 2 days ago - at 10/31/2025 11:35AM

A fix for chat on desktop apps has been successfully tested and deployed, and we will monitor this update in our live environment for a fixed period.

IDENTIFIED 2 days ago - at 10/31/2025 11:11AM

We have identified the root cause impacting chat messages on desktop apps and are currently deploying a fix. Once deployed, we will confirm this and move to a monitoring status.

INVESTIGATING 2 days ago - at 10/31/2025 10:59AM

We are currently investigating reports of presence / chat messages not updating on desktop apps only (mobile apps are unaffected). There is no impacts to calls, all other app features, or dashboards / portal, which remain fully operational. We will provide a further update shortly.

Latest Nebula outages

Degraded performance on calls and dashboard access - 12 days ago
AWS OUTAGE - SMS and Call Services Affected - 13 days ago
Degraded Performance on Dashboards and Apps - Calls Unaffected - 16 days ago
Call Issues and Load Issues on Dashboards and Apps - 3 months ago
Post Dial Delay - 4 months ago

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