Degraded performance on calls and dashboard access

After a successful period of monitoring all services remain fully operational; we are marking this incident as resolved and will continue to track the performance of all services closely. We sincerely apologise for the prolonged disruption, and are in the process of conducting a detailed investigation ahead of a Post Mortem to be provided ASAP.

Dashboard access is also fully operational, and we will continue to monitor this incident for a prolonged period before marking it as resolved.

Services have been restored to handsets, mobile and desktop applications, and we're working on isolated cases of issues with dashboard access.

We are continuing to work on a fix for this issue.

The re-implementation of core services are still in progress, and is taking place slowly while we work to mitigate any residual issues.

Dashboard services have been restored, and softphone applications are being reinstated with priority.

We are seeing some services returning to normal, including and calls. We are incrementally restoring other services such as dashboard access, chat and soft phone applications, and we expect all services to resume normal operation very shortly. Some backend services, such as CRM integrations and voicemail notifications, will be restored later this evening.

Our Team have identified the root cause and are working to restore service ASAP. Next update in 20 minutes.

Recovery efforts are ongoing and various services are being intentionally limited while we work to resolve. We apologise for the ongoing inconvenience.

Our team are limiting traffic to different areas of the platform while we work to mitigate the issue, and various elements may temporarily go offline during this process. Next update in 20 minutes.

Efforts to restore services for affected customers are still ongoing, and we're still seeing disruption across dashboards, apps, handsets and calls. Next update in next 20 minutes.

Recovery efforts are still ongoing. Will provide another update within the next 20 minutes.

Our team have identified the issue and working to mitigate the issue, and are seeing signs of recovery. Will provide another update within 20 minutes.

Service is restored to dashboard access for the majority of cases, and we continue to work on the degraded performance with calls with urgency.

Affected customers may also see issues with our softphone applications. We continue to investigate the issue with priority.

We're investigating issues with degraded performance on calls and dashboards for customers under one zone. Our engineers are working on this with urgent priority.